Report A Problem

Please use this form to report a problem with your property to us.

If you smell Gas, vacate the property and then please contact – National Gas Emergencies 0800 111 999

In the event of a major leak that cannot be contained – firstly please locate your stopcock and turn the water off, then contact us.

If you have no power to the property please contact – The National Grid 24 hour line 0800 404 090 (Please check first that fuses have not simply tripped, or whether there is a power cut).

Broken windows or doors following a break in – you must report any break ins or attempted break ins to the Police in the first instance and obtain a crime reference number. Please make them aware of any damage so that this detail can be noted on their records.

Non Emergency:

If you have no heating or hot water – please contact us using the form and we will be in contact as soon as possible the following day to arrange for an engineer to attend asap.

Please provide as much detail as possible about the problem and photographs and videos if appropriate.