A repair appointment needs more than a contractor's available date. It also needs clear access arrangements that respect the tenant's home and the rules applying to the tenancy.
What to consider
Explain the proposed work, the expected duration and who will attend. Agree the arrangements in advance and keep the tenant updated if the appointment changes. A contractor should know the authorised scope and who can approve unexpected extra work.
Agree the visit before the appointment
A useful access plan identifies who will attend, how they will enter and what they are expected to do. It also covers what happens if the appointment changes. Keep a record of agreed arrangements and follow the requirements that apply to the property and tenancy. Access for one purpose should not quietly become permission for unrelated work. Where the situation is unclear, ask the responsible manager or an appropriate adviser before proceeding.
Your next step
Confirm the visit in writing. Include a contact for problems on the day and a plan for reporting whether the work has been completed.
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Further reading: Government tenancy guidance for landlords.
